Settings
Manage your platform configuration and personal details.
CloudBase Help & Support Hub
Instant troubleshooting, live system diagnostics, dedicated WhatsApp assistance, and technical ticketing for your workspace.
WhatsApp Live Desk
Connect instantly with our support engineers on WhatsApp. Best for urgent Meta verification, template reviews & billing questions.
Technical Support Ticket
Submit a structured issue report with error details and category. Our engineering team logs and resolves your issue directly.
System Self-Diagnostics
Automatically test your WhatsApp API token, Webhooks, Wallet balance, and 24/7 AI engine with one click to fix issues instantly.
Top Common Solutions & Instant Fixes
Quick guides to solve the most frequent SaaS questions.
⚡ Why is my messaging limit 250 msgs/day?
Meta sets all new numbers to 250/day until Business Verification is completed. Complete verification in Meta Security Center to unlock 1,000+ msgs/day.
Open Verification Settings ➔💳 Why did my broadcast campaign pause?
Broadcasts require wallet balance to pay Meta conversation fees (~₹0.85 per marketing message). Check your wallet and recharge with ₹500.
Recharge Wallet ➔🤖 How do I train my AI Support Agent?
Upload your pricing list, clinic/store timings, or PDF catalogs inside Knowledge Base. The AI automatically parses and quotes real data.
Configure AI Knowledge ➔📲 Can I keep using WhatsApp Business on my phone?
Yes! CloudBase supports Full Coexistence mode. You can reply on your Android/iPhone app while CloudBase manages broadcasts and AI simultaneously.
Inspect Coexistence Status ➔